Telegreen.asia is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010.
When you use our services, we may collect the following information:
Full name
Mobile phone number
Pickup and drop-off locations
Date and time of bookings
Type of service requested
Vehicle details (make, model, registration)
Payment details (processed via secure third-party services)
Feedback or complaints you submit via phone
We use your personal data to:
Facilitate and deliver our services efficiently
Assign appropriate drivers to your booking
Contact you about your bookings or changes
Handle customer support, complaints, or claims
Ensure legal compliance and dispute resolution
Improve our services and enhance user experience
We do not sell or trade your personal data. Information may be disclosed only to:
Our in-house and contract drivers (for service fulfillment)
Legal authorities (if required by law or in emergencies)
Technology vendors assisting in service delivery (e.g., booking platforms)
We implement appropriate technical and organizational measures to safeguard your data, including secure access protocols, internal usage restrictions, and encryption technologies (where applicable).
We retain your data only as long as necessary for:
Legal or regulatory purposes
Recordkeeping, service tracking, and complaint resolution
Business analysis and service improvement
You may request access to or correction of your personal data by contacting us via the hotline:
Corporate & Personal: +60 14-3331 153
Commercial Services: +60 12-8433 862
HR/Employment Inquiries: +60 12-8544 339
In accordance with the Personal Data Protection Act 2010, Telegreen.asia is committed to responsible and secure handling of personal data provided by clients, drivers, and website users.
Right to know what personal data we collect and how it is used
Right to access and correct your data
Right to withdraw consent for non-essential uses
Right to limit the processing of your personal data (e.g., for marketing)
You may exercise your rights or inquire about our data protection policies by contacting the hotline listed above.
At Telegreen.asia, customer satisfaction is a top priority. We understand that occasional issues may arise, and we aim to resolve them promptly and fairly.
Refunds may be issued under the following circumstances:
Driver did not arrive at the designated time or location
Incorrect service was provided (e.g., wrong driver or service type)
Driver behaved inappropriately or unprofessionally (with proof)
Service was cancelled by Telegreen.asia due to driver unavailability or force majeure (e.g., flood, road closure)
Refunds will not be provided if:
The customer cancelled a booking less than 2 hours before the scheduled time
The service was completed as booked
The customer provided incorrect pickup/drop-off details
To request a refund:
Call the appropriate hotline within 24 hours of the incident.
Provide your booking details, time, and a description of the issue.
Our team will verify the complaint and determine eligibility.
Refunds are processed within 7 business days to your original payment method or as a service credit.
We encourage all users—customers and drivers alike—to share feedback to help us improve.
Feedback or complaints may be submitted through our hotlines:
Service Feedback: +60 14-3331 153
Commercial Drivers: +60 12-8433 862
HR or Driver Conduct: +60 12-8544 339
Delays or no-shows
Driver behaviour
Booking errors
Unsafe driving
Billing discrepancies
Acknowledgement: within 24 hours
Resolution Timeline: 3–5 working days (complex cases may take longer)
All complaints are logged and investigated fairly and confidentially.
We believe every complaint is an opportunity to improve.
Welcome to Telegreen.asia. By using our services, you agree to the following terms and conditions.
Telegreen.asia provides professionally trained drivers to operate customer-owned vehicles for personal, corporate, or commercial use. These include hourly hires, on-demand bookings, designated driving, and fleet support.
Bookings must be made via our hotline or app (where applicable)
Cancellation must be done at least 2 hours in advance
Your vehicle must be road-legal, insured, and in good condition
You agree to provide accurate pickup and drop-off information
All Telegreen.asia drivers are:
Vetted through background checks
Trained for safety, punctuality, and professionalism
Bound by a strict code of conduct
If a driver is late, unprofessional, or unsafe, you may report them immediately via our hotline.
As a client, you are responsible for:
Ensuring your vehicle is in working condition and fully insured
Notifying us of any special instructions or access issues
Promptly notifying us of changes or delays
Telegreen.asia shall not be liable for:
Delays caused by traffic or road conditions
Mechanical failure of the customer’s vehicle
Items lost or left in the vehicle
Force majeure events (e.g., flood, riot, etc.)
We reserve the right to:
Modify or discontinue services temporarily or permanently
Update these Terms of Service at any time without prior notice
Continued use of our services after updates constitutes acceptance.
For questions about these Terms, complaints, or service issues:
Corporate & Personal: +60 14-3331 153
Commercial Services: +60 12-8433 862
Human Resources: +60 12-8544 339
